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Shipping Policy

Cardboard Memories Shipping Methods

We use a variety of trusted carriers in order to ensure products ship quickly and safely. These include:

FedEx: This is our preferred shipping method. You will be required to enter a physical address for FedEx Orders (no PO boxes).
UPS: used by few shipping locations. You will be required to enter a physical address for FedEx Orders (no PO boxes).
USPS: typically used for standard orders under $150 dollars. PO Boxes are allowed.

Time to Ship

Orders are completed and shipped out within 1-2 business days of your order. You will receive an email when your order has shipped with your tracking code. The time it takes to ship is dependent on the shipping method that you chose. Most orders will arrive within 5-7 business days unless otherwise notified.

Restrictions that apply to standard shipping are listed below:

APO/FPO and PO Box addresses will be automatically defaulted to our USPS option as these addresses do not have expedited shipping available. The cost is still just $4.99 on any size order. However, most of our shipments require a physical address as they are delivered by FedEx.
Some rural route addresses are excluded from our expedited shipping (carriers charge extra fees for remote locations). In these cases, the customer will be notified if your address is excluded in the expedited services.
Inclement weather, operational/mechanical failures by the delivery service, and other unpreventable delays out of the control of, these conditions are not the responsibility of
*Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. has the right to cancel any order at its discretion.

Free Shipping

Most items on our site ship for FREE! Look for a Free Shipping icon on the product page for items that will deliver at no charge. In order to keep your costs down and our pricing simple, we provide free shipping on orders over $29 within the contiguous United States [Please, see International Shipping information below]. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax.

Free shipping exclusions are listed below:

Orders under $29 will be charged a $4.95 flat-rate for shipping.
Oversized, overweight, and custom orders may not be eligible for free shipping.
International Orders:

Almost all of our products are available for international shipping. International shipping costs vary by destination and by item. If you need assistance with placing an international order, contact customer service by calling 1-800-689-2001 or emailing International imports usually require the payment of brokerage, duties and/or taxes to the destination country. Any duties and taxes assessed are the sole responsibility of the customer. Please note, international orders may have a longer processing time than domestic orders.

Multiple Item Orders:

To ensure quickest delivery, your order will ship from the nearest of our 100 plus shipping facilities. If the closest facility does not have the particular item you ordered in stock, your order will ship from the next closest location. In some instances, you may receive multiple packages if your order included more than one item. Although multiple packages may be shipped, you will only be charged for one shipping charge.

Shipping to an address other than billing address:

If the customer chooses to ship to an address that is not the billing address, the customer agrees that UPS delivery confirmation without signature is sufficient to prove the item was indeed delivered to the recipient.

Signature Required Deliveries:

Most orders above $500 will require a signature upon delivery. Please, be aware you may need to sign for your package(s) when they arrive.

Shipping to a hotel:

We realize some customers may need to ship their item to a hotel. Shipments cannot always be guaranteed on a specific date, so please take the appropriate measures to ensure your delivery to a hotel is possible. Once the item is shipped, the customer must accept responsibility to then receive the package from the hotel. If the customer has left the hotel and cannot receive the item, they must make arrangements with the hotel to receive the item. We will not assume any responsibility after the package is signed for at the hotel; any shipping expense thereafter will be the sole responsibility of the receiver.

Shipping address key-in error and receiver unavailable:

If an address is entered wrong at checkout, or the receiver misses 3 delivery attempts by FedEx/UPS, and the product is returned to our warehouse, the true FedEx/UPS shipping charge will be assumed by the customer for reshipping (promotional $4.95 shipping does not apply for reshipping). This payment must be made before an item is reshipped. If the address is entered without the correct apartment or suite number FedEx/UPS/USPS needs to deliver the package, a delivery intercept fee may need to be paid (this is a policy of FedEx/UPS and we cannot assume extra shipping charges for an incomplete address, this charge is $12).

Pre-Order Items:

Usually, ship within 3 business days after the signing is completed. Please, note that signing dates are subject to change at the athlete’s discretion and pre-order items are non-refundable.

Cancelled orders/Refunds:

If you would like to cancel an order please call 631-462-1919 or email may take up to 10 business days to process. In the case of a cancellation, a request will be submitted to the shipping warehouse, but does not guarantee cancellation.